Have you ever been around someone who is cold and desperate.
That is the type of person I have to deal with throughout the entire winter.
It isn’t easy to be a HVAC specialist. If you are one of those people who needs to call your HVAC company to have service done to your furnace, I want you to be kind to them. They put up with quite a bit from their customers. People call in to have their furnaces cleaned or fixed and they are aggravated. They tend to take it out on their HVAC specialists. Knowing this, I try to be really nice to my customers. Some of the HVAC specialists I know will actually charge the mean customers extra. They make it look like their hourly rates had gone up, but it is just an aggravation charge. I had one customer who was angry because they couldn’t afford the estimate I gave them. I offered to do the work for free, but they would need to pay for the parts that were needed. I knew this was against company policy, but they needed to have heat in their house. They had children and I couldn’t let them go without heating. When my boss back at the HVAC company found out, he almost fired me, but I ended up with just a stern warning to not do it again. I’ve also told a couple customers that they should buy their furnaces or air conditioning units at discount stores. Many HVAC techs will gladly do the installation for free if they don’t have to do the loading and unloading of the equipment from their trucks.